Privacy Policy

Mineral Fox ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

Mineral Fox is an Australian supplier of natural wall finishes and mineral-based coatings, located at Unit 10, 2 Junction Drive, Coolum Beach QLD 4573. You can contact us about privacy matters at hello@mineralfox.com.au or on 07 5324 2707.

Information we collect

We collect personal information you choose to provide to us, including when you:

• submit an enquiry through our contact form;
• request product samples;
• book a discovery call;
• email, phone or visit us;
• place an order or engage us for a project.

This may include your name, email address, phone number, company name, job title, company website, project address, and details about your project such as timeframe, area type and estimated coverage.

We also collect some information automatically when you use our website, such as your IP address, browser type, the pages you visit and how you arrived at our site. See "Cookies and analytics" below.

How we use your information

We use personal information to:

• respond to your enquiries and provide the samples, quotes or advice you have asked for;
• schedule and conduct discovery calls;
• process and deliver orders and manage projects;
• keep you informed about our products, projects and news where you have agreed to receive this, or where you would reasonably expect it — you can opt out at any time;
• improve our website, products and service;
• meet our legal and accounting obligations.

How we store and share your information

We use trusted third-party services to run our business and website. These providers may store or process your information on our behalf, and some are located outside Australia:

• HubSpot — our customer relationship management system, which receives and stores enquiries, sample requests and discovery call bookings made through this website. HubSpot stores data in the United States and the European Union.
• Vercel — hosts this website and may process technical data such as IP addresses to deliver pages and protect the site.
• Google Fonts — used to display typography on this site; your browser requests font files from Google's servers.
• Couriers and delivery partners — receive your name and delivery address so we can send samples and orders.

We do not sell your personal information. We may also share information where required by law, or to protect our rights and safety.

We take reasonable steps to keep personal information secure and to destroy or de-identify it when it is no longer needed.

Cookies and analytics

Our website uses cookies and similar technologies. HubSpot sets a cookie that helps us recognise you when you submit a form and understand how visitors use our site. We also use Google Analytics to measure site traffic and understand which pages are most useful; Google Analytics sets its own cookies and processes anonymised usage data in line with Google's Privacy Policy. You can control cookies through your browser settings; disabling them may affect some features of the site.

Links to other sites

Our website links to other websites, including Instagram and publications that have featured our work. We are not responsible for the privacy practices of those sites and recommend you read their policies.

Access and correction

You can ask to see the personal information we hold about you and request that it be corrected or deleted. To do so, email hello@mineralfox.com.au. We will respond within a reasonable time and, where we cannot meet your request, we will explain why.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with a revised date.